Shipping & Delivery

Thank you for shopping with The Case Lane.
We aim to provide a smooth, reliable, and transparent shipping experience for all our customers worldwide. Please review our shipping policy carefully before placing your order.

📩 Contact: service@thecaselane.com

1. Order Confirmation

Once your order is placed, you will receive a confirmation email containing your order details and shipping address. Please double-check that your information (country, street number, unit, company name, etc.) is correct.
If you didn’t receive the email within 24 hours, check your spam folder or contact us.

If there’s an error in your address, please email service@thecaselane.com as soon as possible so we can update it before shipping.

2. Processing Time

• All orders are processed within 3 business days.
• During busy periods (holidays, major sales, etc.), processing may take slightly longer.

3. Shipping Regions & Rates

We currently ship to Asia-Pacific, Europe, and North America.

 📦 Delivery times may be affected by customs inspections, local postal services, or force majeure events (e.g., extreme weather, public holidays).

4. Tracking Your Order

• After your order ships, you will receive a tracking number via email.
• You can track your order through the carrier’s official website after 24 hours.
• Once the parcel arrives in your country, your local postal service will take over the delivery.

If you experience any tracking issues, email us at service@thecaselane.com — we’re happy to help.

5. Delivery Issues & Damaged Parcels

We take every precaution to ensure your parcel arrives safely.
If your item is damaged in transit:

1. Please email service@thecaselane.com within 3 business days of delivery.
2. Attach photos or videos of the damaged item and packaging.

Once verified, we will assist you with a replacement or refund according to our return policy.

6. Incorrect Shipping Address

• If your order was shipped to an incorrect or incomplete address due to a customer error, and the parcel is returned to us, reshipping costs will be borne by the customer.
• Please make sure your shipping address is complete and accurate at checkout.

7. Customs & Delays

• International shipments may be subject to customs inspections or import duties depending on your country’s regulations.
• Shipping may be delayed during customs clearance or due to force majeure circumstances, but we will do our best to support you through the process.

8. Force Majeure

In case of unexpected events such as extreme weather, natural disasters, or customs strikes, shipping may be delayed. Rest assured, once the situation stabilizes, we will prioritize your order.